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« revenue templates by pricing model | Main | The Agile Community »
Tuesday
Oct232007

service level agreement (SLA) templates

DateTuesday, October 23, 2007 at 01:52AM

Here are templates related to SLAs (service level agreements). One is a summary format, showing what various items or metrics might be for your service. SLA template


The second is a contract addendum, for inclusion with more formal documents. SLA contract addendum


The last is a simple spreadsheet calculating what it really means to have 99% uptime, 99.9% uptime, etc. uptime calculator

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